Questions? We've got you.

Everything you need before your handful arrives.

We take baking, freshness, and our community seriously. If you have any questions about our ingredients, batches, or order progress, explore our detailed FAQ chapters below.

Handpicked Help

Orders & Payments

Placing orders, payment setup, and batch modification options.

Simply browse our small-batch items, select your desired quantity of bars, trail mixes, or special tins, and click 'Add to Bag'. Once done, proceed to checkout and follow the step-by-step instructions. We recommend registering an account to easily track your batch.

We accept UPI, all major credit and debit cards, and net banking at checkout.

Yes, cash on delivery is available on most pin codes, with a small handling fee added at checkout.

Enter your code in the 'Discount' field on the cart page before checking out, and the price will update automatically.

Reach out to our support team within a few hours of ordering and we'll do our best to adjust it before the kitchen starts packing.

Courier & Dispatch

Shipping & Delivery

Shipping guidelines, delivery windows, and tracking progress.

We ship across India, from metro cities to remote and hill areas — see our Shipping page for the full breakdown.

Our fresh batches leave the kitchen every Tuesday. Once dispatched, metros usually receive their packages within 2-3 business days, while regional areas may take 4-6 business days.

Yes — orders above ₹999 qualify for free standard delivery, applied automatically at checkout.

Not yet — for now we only deliver within India, but international shipping is on our roadmap.

Use your order number and email or phone number on our Order Tracking page to see live status.

Kitchen Guidelines

Freshness & Storage

All you need to know to keep your handful perfectly crisp.

We recommend storing our fresh bars and trail mixes in a cool, dry place away from direct sunlight. Once opened, seal them tightly in an airtight glass container to preserve the natural crisp texture.

Most bars and trail mixes stay at their best for 3-4 weeks from the batch date when stored as recommended.

It's the date your snack was baked and sealed, printed on every pack so you always know how fresh it is.

Yes — we bake in small weekly batches rather than holding large stock, so every order is genuinely fresh.

Nature's Pantry

Ingredients & Allergens

Our sourcing philosophy and allergen notices.

Yes, many of our bars and trail mixes prominently feature raw almonds, cashews, and walnuts. All products are prepared in a kitchen that processes tree nuts, peanuts, and seeds.

Select trail mixes and bars are gluten-free — look for the label on each product page.

Never. We rely on small-batch baking and proper sealing instead of preservatives to keep things fresh.

Yes, every product page lists full ingredients and allergen information under 'Nutrition & Allergens'.

Kitchen Care

Returns & Refunds

Our policy on fresh-food returns and transit issues.

Contact us

We take immense care in our packaging, but if your package arrives crushed or torn, please take a photo and email us within 24 hours of delivery. We will ship a replacement package on our next Tuesday batch.

Keep the item and let us know — we'll ship your correct order right away at no extra cost.

Orders can be cancelled free of charge before the kitchen begins packing, typically until Monday evening.

Email our support desk with your order number and reason — approved refunds are processed within 5-7 business days.

Gifts From Kerala

Gifting

Personal notes, custom boxes, and team hampers.

Shop gifts

Absolutely! At checkout, simply click 'This is a Gift' to enter a custom note. We will print your message beautifully on an artisanal card and tuck it inside the tin.

Yes, just enter the recipient's address at checkout — it doesn't need to match your billing details.

We do — reach out to our team for bulk hamper pricing and branding options for teams and events.

Yes, our Mom's Handpicked customizer lets you build your own box from our full range of snacks.